The following terms and conditions (the “Agreement”) govern all use of the Euphoria House website (the “Site”) and the services available on or at the Site (taken together with the Site, the “Service”). The Service is owned and operated by Euphoria House, a company incorporated under the laws of Australia, (“Euphoria House”) Euphoria House prints customised birth prints and general art prints (“Products”) directly to customers (“Customers”). The Service is offered subject to your (the “User”) acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on the Site by Euphoria House. If you do not agree to this Agreement, do not use the Site.

1. Customers
1.1 The Customer certifies that it is legally permitted to use the Service, and takes full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access the Service is revoked in such jurisdictions.

2. Responsibility of site customers and visitors
2.1 Euphoria House reserves the right, at its discretion, to modify this Agreement, fees, charges, terms at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by the User following such notification constitutes the User’s acceptance of the terms and conditions of changes as modified.

3. Personal data
3.1 Violation of any articles of this Agreement or other rules will prohibit Users to use of the Site.

3.2 Without limiting other remedies, we may limit, suspend or terminate our Service, prohibit access to our Site, delay or remove hosted Content, and take technical and legal steps to keep Users off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.

4. Payments and fees
4.1 When you order a Product you will be charged then current fees, which we may change from time to time (such when we have sales or offer you discount of base product price). We may choose to temporarily change the fees for our Products.

4.2 By placing an order through the Site, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilise the card to effect payment.

4.3 We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.

4.4 The User is responsible for paying all fees, payments and applicable taxes associated with our Site and Products. After receiving your order you will receive an e-mail from us confirming the details, description and price for the Products ordered.

4.5 Payment of the total price plus delivery must be made in full before dispatch of your Products.

5. Shipping, returns and right of withdrawal
5.1 From the moment your order is placed, you have 6 hours to change the order. We are not bound to make changes to your order if the changes are coming in later than that.

5.2 Euphoria House will review replacement of Products or refund requests within 7 days of order received. If a Product is missing, damaged or subject to print error, Euphoria House will replace the erroneous Product with a new Product. To issue a refund process based on the aforementioned reasons, contact info@euphoriahouse.com.au. Refund requests will be processed within five (5) working days. For the sake of clarity, Euphoria House is not responsible for situations when the Customer has provided incorrect information, such as wrong Customer name or address. In such cases, an extra payment will be applied.

5.3 Due to the individualization of the Product there is no right of withdrawal for the Product after placed order.

6. Description of products
6.1 Whilst many component parts of our Products are standard, all Products available for purchase are described on their specific design page on our Site. We always try to represent each design as accurately as possible.

6.2 We have a policy of continuous Product development so we can provide you with what we consider the best design combined with best performance, and thus reserve the right to amend the specifications of Products, their price and packaging without prior notice. Before ordering, we thus invite you to have a close look at the Product description and design.

6.3 We use our best efforts to provide you with the best images and descriptions, but unfortunately cannot guarantee that colors and details in website images are 100% accurate representations of the Product because we cannot control the screen output the customer is viewing.

7. Purchase of Products
7.1 Your order represents an offer to us to purchase a Product which is accepted by us once we have sent you an email order confirmation. Any Product on the same order which we have not confirmed in a order confirmation email do not form part of that contract.

7.2 Euphoria House shall under no circumstances be held liable for any special losses due to specific circumstances of the User and/or Customer, indirect or consequential losses or wasted expenditure.

7.3 Orders are placed and received exclusively via the Site. Before ordering from us, it is the Customer’s responsibility to check and determine full ability to receive the Products. Correct Customer’s address and post code, User’s up-to-date telephone number and email address are absolutely necessary to ensure successful delivery of Products.

7.4 All information asked on the checkout page must be filled in precisely and accurately. Euphoria House will not be responsible for missed delivery because of a wrong delivery address or an inappropriate phone number. Should you like to ask for a change in the delivery address, notify change in a phone number or any other special requirements, please contact Euphoria House as soon as possible.

8. Delivery
8.1 Euphoria House delivers to Users/Customers in Australia only. Euphoria House offers two types of shipping alternatives: Free shipping or Express shipping.

8.2 Euphoria House cannot guarantee delivery dates and accept no responsibility, apart from advising you of any known delay, for Products that are delivered after the estimated delivery date. The delivery times listed on the website are only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make delivery of Product as simple as possible.

Ownership of the Products will only pass to Customers when we receive full payment of all sums due in respect of the Products, including delivery charges.

9. Release
9.1 You release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. You agree that Euphoria House has no control over and does not guarantee the delivery of the advertised collaborations and that Euphoria House shall be released from any and all damages resulting from the failure to receive any benefits of an anticipated collaboration.

10. Personal data and cookies
10.1 By approving the Agreement the Customer accepts the use of cookies on the Site. Furthermore the Customer accepts that Euphoria House will store and use relevant personal data about the Customer in order to deliver the Product.

11. Indemnity
11.1 You will indemnify and hold Euphoria House (and its officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

12. Law and Jurisdiction.
12.1 If a dispute arises between you and Euphoria House, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

12.2 Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) must be resolved by a court located in Australia.

12.3 Any dispute or claim arising out of or in connection with Agreement or its formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Australia.

13. General
13.1 No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement.

13.2 You acknowledge that you have all necessary permits to grant us with Customer’s personal data to fulfill this Agreement.

13.3 If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to you. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Agreement.